Covid-19 Update

Updated 03/04/2020

After our prime minister's announcement yesterday we wanted to assure you all we'll still be running as usual, we are however sticking to the rules implemented by him to do our part in combatting the COVID-19 (coronavirus) pandemic.

We have been assured by our couriers and suppliers that its business as usual for our online stores and this will not be affected. We are currently still shipping throughout the UK & Europe (excluding Italy) although some small delays are to be expected.

*Update, We are currently experiencing a domino effect of delays from suppliers and couriers due to them being overstretched, this includes royal mail, at the moment there is a 3-4 day delay from dispatch before your order is collected by royal mail and out for delivery as currently, royal mail are not guaranteeing postage collections, this is in addition to supplier delays. 

We also wanted to let you all know the welfare of our employees is at the forefront of the director's minds and we have taken steps were as our customer service staff are able to work from home reducing their exposure and following social distancing rules. Our warehouse is being run by two people avoiding gatherings of employees unless absolutely necessary. 

Our team is working to adjust our products & stock to help benefit you & your household during social distancing and isolation, we'll be adding games, activities & more hygiene products to help you get through these testing times.

Thank you so much for your support & custom during this time, stay safe.

Equinoxoutlet Team

 

 

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